The main Duties/Responsibilities of the role include:

• Participate with induction and maintaining a workforce that meets the needs of the customers and standards of the organisation.
• Liaise with team to ensure a smooth transition of new participants into the service.
• Mentor and lead effective practice to staff working with clients, provide support to families and carers.
• Ensuring all Support Workers receive a high level of ground coaching and supervision.
• Ensure active support is provided to participants, which provides the participant with as much choice and control and independence as possible without compromising Choice N Controls duty of care to the customer.
• Implementing a planned approach to the professional development of the team, and identify skills gaps within the team.
• Provide regular supervision and role modelling to ensure team members work collaboratively and effectively as a team.
• Conduct performance reviews to evaluate staff performance. Implement performance improvement plans as and when needed.
• Ensure all customers have accurate and up to date Individual Support Plans, End of Plan Reports, Risk Assessments and other relevant documentation.
• Engage in continuous improvement through identification of improvements in area.
• Maintain the confidentiality of customer information in accordance with Choice N Controls relevant policies and procedures.
• Ongoing reporting to Senior Management.
• Conduct investigations of all staff and participant incidents, as well as NDIS reportable incidents.
• Responsible for enforcing a safe and healthy work environment.

•  Certificate III,  IV or degree in Disability, Social Work, Health or  Community Service; or proven relevant experience.
• Experience in the co-ordination and management of a SIL services for people with behaviour of concern
• Demonstrated capacity to manage crisis and critical issues and deal with complex and challenging situation.
• Experience in mentoring, coaching and staff supervision in a team environment.
• Experience working in the Disability and Community setting with an accommodation facility supporting clients with high/complex needs.
• Knowledge of the NDIS Quality and Safeguarding Framework.
• Extensive knowledge regarding relevant legislation in the disability sector.
• Demonstrated time management skills.
• Able to obtain and provide evidence of vaccinations against COVID-19
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• Unrestricted Driver’s licence
• NDIS Worker Screening Check and Orientation Module
• Valid First Aid Certificate
• Valid CPR Certificate

We also offer training and development opportunities to further expand your skills and knowledge.

If you are a person who can manage challenging situations professionally and in a timely manner, we would like to hear from you.

Include your resume and covering letter in one document, click ‘Apply’ and follow the instructions. Only shortlisted applicants will be contacted.

Enquires can be sent to info@explorepotential.com.au