Front Office & Membership Administrator

Master Builders SA is seeking a confident, organised and service-driven professional to join our team as Front Office & Membership Administrator.

As the first point of contact for members, apprentices, students and visitors, this role is central to how our organisation is experienced. You will set the tone — delivering a professional, responsive, and welcoming environment while ensuring front office and membership administration runs seamlessly behind the scenes.

This is more than a reception role. It requires initiative, attention to detail, and the ability to confidently manage competing priorities in a busy, people-focused environment.

About the Role

In this role, you’ll support the Membership Team and wider Master Builders SA departments by ensuring smooth communication, accurate data management and positive interactions with members, apprentices and stakeholders.

You’ll be the person who keeps things moving — from greeting visitors, answering enquiries and updating CRM records, to helping prepare training rooms and supporting our membership and training teams.

Key Responsibilities

• Be the friendly frontline contact for members, visitors, apprentices and stakeholders

• Manage and update member records to ensure CRM data integrity

• Support membership processes including issuing certificates, confirmations and renewals

• Raise and manage CRM cases and dashboard tasks

• Set up new members on the online portal (Master Suite)

• Coordinate product deliveries from the Master Builders SA online store

• Direct enquiries for new apprentices and host employers

• Meet and greet students attending Master Builders SA training

• Issue replacement White Cards

• Prepare classrooms, meeting rooms and membership lounge

• Assist with the set-up and pack-down of events and key meetings

• Provide admin support to other departments as needed

• Daily restocking and basic upkeep of coffee machines and staff kitchen

About You

We’re looking for someone who is friendly, organised and eager to learn — someone who takes pride in delivering exceptional service.

You will bring:

• Minimum 2 years in a front facing reception/admin role

• Strong phone and email communication skills

• Experience with CRM or customer databases

• High-Level time-management and attention to detail

• Ability to take ownership of a task from start to finish

• Solid Microsoft Office capability

• Ability to work both independently and collaboratively

• A positive, professional attitude and the resilience to manage competing priorities

Desirable:

• Qualifications in Business Administration

• Experience with VETtrak or similar systems

Why Join Master Builders SA?

• Supportive, inclusive team environment

• Work that helps shape the future of South Australia’s building workforce

• Varied role where no two days are the same

• Opportunities to grow your skills across customer service, admin and membership support

How to Apply

If you’re a proactive team player who loves helping people and enjoys working in a fast-paced environment, we’d love to hear from you!
Apply now with your resume and a brief cover letter.