Sales Support Officer - Insurance Claims and Underwriting

Join The Team in Underwriting and Claims!

Looking to take your call centre expertise to the next level with a fulfilling career in the insurance industry?

We’re on the lookout for driven professionals with call centre experience to join our client’s growing team. If you’re passionate about providing outstanding customer service and eager to receive full training in insurance, this could be your perfect opportunity!

Opportunities could be based at the Mt Barker, McLaren Vale, or Norwood offices.

Benefits:

• Extensive training and support to help you thrive in the insurance industry.
• Flexible work options available upon completing your training.
• Clear pathways for career advancement and continuous professional development.
• A vibrant, inclusive, and supportive team culture that values work-life balance.
• Access to one of Australia’s largest general insurance providers and a robust customer-focused network.
• Guidance and mentorship from seasoned industry professionals.
• competitive salary package tailored to your experience.
• Education in customer service, general insurance, and specialised areas like business, heavy motor, farm insurance, and claims management.

What we’re looking for:

• A solid background in call centre or customer service, with the flexibility and eagerness to learn.
• Strong teamwork and communication abilities.
• A genuine passion for building a successful, long-term career in insurance.
• Capability to thrive in a fast-paced, high-pressure environment.
• Exceptional attention to detail.
• Knowledge of business and farming (beneficial, but not essential).

Key responsibilities:

• Managing insurance quotes, new business, and renewals.
• Participating in marketing initiatives, including social media and placing marketing materials.
• Overseeing office administration, handling telephone inquiries, and managing credit control.
• Utilising Salesforce and other Customer Relationship Management (CRM) tools.
• Opportunities for cross-training in various business areas, such as claims and sales.

Experience and Training:

• This is a permanent, full-time position, with part-time options available.
• No prior insurance experience is necessary, but call centre or customer service experience is highly preferred.
• Experience in administration, claims management, and marketing is a plus.
• Familiarity with the General Insurance, Financial Services, and Legal industries is advantageous.

Ready to Join Us? Submit your CV and cover letter via Seek today!

Questions can be directed to recruitment@explorepotential.com.au.