Call Centre | Inbound Outbound

• Handle incoming calls from customers, organise bookings, and address customer inquiries promptly and professionally.
• Assist franchisees with their queries, providing support and necessary information.
• Identify opportunities for cross-selling services and making referrals to other offerings where appropriate.
• Perform various administrative tasks related to telemarketing and customer interactions.
• Update and maintain accurate records of interactions, appointments, and customer details.

• At least 2 years of experience in an inbound telemarketing role.
• Demonstrated stand-out customer service skills and the ability to maintain a positive attitude.
• Excellent telephone manner and the ability to establish rapport with clients.
• Enjoy working in a team environment and contribute as a team player.
• Possess good time management and multi-tasking skills.
• Strong organisational skills and attention to detail for record-keeping purposes.
• Proficiency with MS Word, MS Excel, MS Access, Teams, SharePoint, Outlook, is desirable.
• Able to work rostered shifts between 8 am and 6 pm Monday to Friday, including non-national public holidays.

• Part-time role with potential for full-time
• Weekdays only work schedule providing a healthy work-life balance.
• Conveniently located in Cowandilla with free street parking.
• Join a fun-loving, inclusive, and welcoming team.
• Enjoy team events such as lunches and social gatherings

If you believe you have the necessary qualifications and experience for this role, please submit your resume and a covering letter detailing why you are the best candidate for the position. 

For any inquiries, reach out to recruitment@explorepotential.com.au or call 0473 441 675 for a confidential conversation.