Support Worker

Are you ready to embark on an exciting call centre career? Join V.I.P. Home Services Pty Ltd as a Telemarketer and Inbound National Support Operator, where your exceptional phone manner and friendly consultative approach will be key to success!

This is onsite position, can be offered Monday to Friday from 10 AM – 6 PM , offering a fantastic opportunity to become a valued member of our dynamic team, just 10 minutes from the CBD.

Responsibilities

• Make outbound calls to potential customers.

• Handle inbound customer calls, organise bookings, and address inquiries promptly and professionally.

• Provide support to franchisees, assisting with their queries and offering relevant information.

• Identify opportunities for cross-selling services and making referrals where appropriate.

• Perform administrative tasks related to telemarketing and customer interactions.

• Maintain accurate records of interactions, appointments, and customer details.

Requirements

• At least two years of experience in an inbound and/or telemarketing role.

• Proven customer service skills with a positive and professional attitude.

• Strong telephone manner with the ability to build rapport with clients.

• Ability to work well in a team environment and contribute as a team player.

• Excellent time management and multi-tasking skills.

• Strong organisational skills with attention to detail for record-keeping.

• Proficiency with MS Word, Excel, Access, Teams, SharePoint, and Outlook is desirable.

What’s Offered

• Full-time role, Monday to Friday, 10 AM – 6 PM ( Flexible hours can be negotiated)

• Weekdays only, providing a great work-life balance.

• Convenient Cowandilla location with free street parking.

• A fun, inclusive, and welcoming team culture.

• Regular team events, lunches, and social gatherings.

If you have the qualifications and experience for this role, please submit your resume and a cover letter detailing why you’re the best candidate.

For any inquiries, contact recruitment@explorepotential.com.au or call 0436 032 639 for a confidential conversation.