Assistant Manager – Child & Youth Services

Assistant Manager – Child & Youth Services

Are you an experienced leader in the child and youth sector looking to step into a hands-on, impactful role?

We are seeking an Assistant Manager to support the delivery of high-quality services for children and young people. This role combines operational coordination, team leadership, and frontline support, ensuring services run smoothly while maintaining a strong focus on safety, wellbeing, and best practice.

About the Role

As Assistant Manager, you will play a key role in the day-to-day operations of Child & Youth Services. You will support staff, oversee service delivery, and ensure consistent, high-quality care aligned with trauma-informed and child-centred approaches.

You will also act as a first point of escalation for operational matters and step into leadership responsibilities when required.

Key Responsibilities

Service Coordination & Operations

• Oversee daily operations across programs supporting children and young people

• Ensure effective rostering, staffing coverage, and service continuity

• Respond to incidents and operational issues, escalating where required

• Support service delivery during peak periods and after-hours situations

Leadership & Staff Support

• Provide coaching, guidance, and support to team members

• Promote trauma-informed, culturally safe, and child-centred practice

• Support onboarding and ongoing development of staff

• Reinforce expectations and contribute to performance conversations

Compliance & Reporting

• Ensure accurate documentation, case notes, and incident reporting

• Monitor compliance with legislative and regulatory requirements

• Assist with audits and quality assurance processes

Complex Care Coordination

• Support teams in managing complex or high-needs cases

• Identify and escalate risks in a timely manner

• Ensure care plans and safety strategies are implemented consistently

Workforce & Resource Management

• Approve rosters and monitor staffing needs

• Support recruitment activities and interviews

• Ensure staff have appropriate tools and resources

Stakeholder Engagement

• Maintain communication with external stakeholders and care teams

• Attend meetings and ensure follow-up actions are completed

About You

You are a confident and capable leader who thrives in a fast-paced environment and is passionate about supporting children and young people.

You will bring:

• Experience leading or supervising teams in care or support settings

• Strong understanding of child protection, trauma-informed practice, and care standards

• Ability to manage competing priorities and respond to complex situations

• Excellent communication and relationship-building skills

• A calm, solutions-focused approach with strong emotional intelligence

Qualifications & Requirements

• Degree in Human Services, Social Work, Psychology, Community Services or related field

• Relevant industry clearances (Working with Children Check, NDIS Screening, Police Check)

• Experience in residential or youth care settings (highly regarded)

What You’ll Bring to the Role

• A commitment to safeguarding and high-quality service delivery

• Strong organisational and problem-solving skills

• Resilience, adaptability, and professionalism

• A genuine passion for supporting young people to thrive

Additional Requirements

• Participation in an on-call roster

• Ability to step into leadership responsibilities as required

• Commitment to workplace health, safety, and wellbeing practices

Why Apply?

This is an opportunity to:

• Make a meaningful impact in the lives of children and young people

• Lead and support a dedicated team

• Contribute to a values-driven and purpose-led environment

If you are ready to take the next step in your leadership journey, we would love to hear from you.