Call Centre | Inbound Outbound

Are you ready to embark on an exciting call centre career? Join V.I.P. Home Services Pty Ltd as a Telemarketer and Inbound National Support Operator, where your exceptional phone manner and friendly consultative approach will be key to success!

This is a full-time position, working Monday to Friday from 10 AM – 6 PM, offering a fantastic opportunity to become a valued member of our dynamic team, just 10 minutes from the CBD.

Responsibilities

• Make outbound calls to potential customers.
• Handle inbound customer calls, organise bookings, and address inquiries promptly and professionally.
• Provide support to franchisees, assisting with their queries and offering relevant information.
• Identify opportunities for cross-selling services and making referrals where appropriate.
• Perform administrative tasks related to telemarketing and customer interactions.
• Maintain accurate records of interactions, appointments, and customer details.

Requirements

• At least two years of experience in an inbound and/or telemarketing role.
• Proven customer service skills with a positive and professional attitude.
• Strong telephone manner with the ability to build rapport with clients.
• Ability to work well in a team environment and contribute as a team player.
• Excellent time management and multi-tasking skills.
• Strong organisational skills with attention to detail for record-keeping.
• Proficiency with MS Word, Excel, Access, Teams, SharePoint, and Outlook is desirable.

What’s Offered

• Full-time role, Monday to Friday, 10 AM – 6 PM.
• Weekdays only, providing a great work-life balance.
• Convenient Cowandilla location with free street parking.
• A fun, inclusive, and welcoming team culture.
• Regular team events, lunches, and social gatherings.

If you have the qualifications and experience for this role, please submit your resume and a cover letter detailing why you’re the best candidate.

For any inquiries, contact recruitment@explorepotential.com.au or call 0436 032 639 for a confidential conversation.