Level 2/3 IT Support Consultant

Elevate Your IT Career with TechTurn! Join Us as a Level 2/3 IT Support Consultant
Are you passionate about delivering top-tier IT support and managing cutting-edge technology? TechTurn is looking for a dedicated IT Support Consultant to join our team and make a real difference in our clients’ tech experiences.

What We Offer:
• Enjoy a rewarding salary package with opportunities for growth.
• Work from client sites and remotely from the comfort of your home, with all necessary equipment provided.
• Gain access to ongoing training and professional growth opportunities.
• Be part of a collaborative team that values your expertise and input.
• Overtime when needed.
As a Level 2/3 IT Support Consultant at TechTurn, you will play a crucial role in providing high-level IT management and CTO/CISO services. You’ll be instrumental in ensuring our clients’ technology and security systems are seamlessly managed and optimised.

Key Responsibilities:
• Deliver exceptional service with a white-glove approach, ensuring clients feel valued and well-supported.
• Perform IT projects such as IMAP to O365 migrations and Intune/SharePoint migrations, with precision.
• Identify and address issues in clients’ environments, offering effective solutions and proactive recommendations.
• Handle diverse projects, including unique tasks like managing mobile SIM provider transitions.
• Understand clients’ operations in-depth, from lead generation to invoicing, to provide tailored support.

The Ideal Candidate:
• Strong verbal and written skills, committed to ensuring client satisfaction.
• Comfortable working with a 6 billable hour per day KPI.
• Ability to deliver premium service and exceed client expectations.
• Has experience working with O365 Intune environments.
• Proficient in handling complex IT tasks and migrations with ease.
• Comfortable with both traditional IT tasks and unique projects, acting independently to manage client IT needs effectively.
• Eager to expand knowledge and skills in IT.
• Accurate in documenting notes and time entries for each job.

Our Expectations:
• Answer calls and address issues on the same day.
• Resolve or escalate issues efficiently.
•  Is able to meet KPI expectations each day autonomously.
• Take initiative in managing and improving client IT systems.
• Provide friendly, approachable service with a customer-first mindset.
• Show a willingness to learn and grow within the role.

Ready to make an impact and advance your IT career? 
Apply today to join TechTurn and be part of a forward-thinking team committed to excellence!
Questions can be directed to recruitment@explorepotential.com.au or call 0436 032 639 for a confidential conversation.