Customer Service/Administrative Support Officer
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Embark on an exciting career adventure with The Quantified Web!
As we continue to expand our services, we are seeking a dynamic and customer-focused individual to join us in the new role of Telephone Customer Service Representative.
At The Quantified Web, we are not just a digital marketing agency; we are architects of success in the digital realm. Specialising in Google Ads and dedicated to e-commerce excellence, our team is driven by a passion for innovation and a commitment to delivering results. We understand the unique challenges and opportunities within the e-commerce landscape, and our expertise in Google Ads allows us to craft targeted strategies that transform clicks into customers.
As a Telephone Customer Service Representative at The Quantified Web, you will play a crucial role in fortifying team support through regular client interaction, seamless communication facilitation, and meticulous note-taking for our technical support team. The essence of this role lies in maintaining exceptional customer service standards, embodied by a vibrant and personable team member.
- Provide outstanding telephone customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Facilitate clear and effective communication between clients and our technical support team.
- Take detailed and accurate notes during client interactions to assist the technical support team in providing efficient solutions.
- Develop a solid understanding of our digital marketing services, with a focus on ecommerce and Google Ads, to effectively address client queries.
- Collaborate with the broader team to contribute to a positive and supportive work environment.
- Previous experience in a customer service role, with a preference for candidates with experience in telephone support.
- Basic understanding of marketing principles and concepts.
- Familiarity with ecommerce platforms and/or experience with Google Ads is an advantage.
- Excellent telephone demeanour with strong communication and active listening skills.
- Ability to handle challenging situations with professionalism and empathy.
- Strong organisational skills and attention to detail.
- Enthusiastic team player with a positive and personable attitude.
- – Competitive salary commensurate with experience.
- – Opportunities for professional growth and development within a dynamic digital marketing agency.
- – Remote work and flexibility.
If you are a customer-focused individual with a passion for digital marketing and excellent telephone skills, we invite you to apply for this exciting opportunity.
Please submit your resume and a cover letter detailing your relevant experience.
Your application will include the following questions: